Customer payment questions, answered
When a customer pays, fiscal50 records the payment against their invoices and posts it to your books. You can also record other income that is not tied to an invoice, take advances before you bill, and see all of it on the payments and income lists. Online payments run through Stripe on Business and up, by card or US bank account, and a checkout is a payment page you share as a link or QR code: the customer pays, and fiscal50 records the payment and creates a paid invoice. These questions cover each of those steps.
Online payments and checkout · Invoicing
- Receive Customer Payments
- Receive Other Payments
- View All Payments
- Income
- Online Payments Setup
- Customer Advances
- Checkout
- Checkouts
Updated
Receive Customer Payments
What is a customer payment?
A record of money received from a customer against one or more invoices. It reduces the customer's balance.
Can one payment cover several invoices?
Yes. Tick every invoice the customer is paying on the Receive Payment screen.
What does Tax Withheld mean?
Some customers keep part of the payment to pay tax on your behalf. Switch Tax Withheld to Yes and enter the amount and tax account.
Receive Other Payments
What is an other payment?
Money received that is not linked to an invoice, such as other income. You choose the income account it belongs to.
Is the customer required for an other payment?
No. The customer is optional.
Can I split an other payment across several accounts?
Yes. Click Add Items to add a line for each category.
View All Payments
Why can't I change the customer or bank on a payment?
These fields are locked once a payment is saved. Delete the payment and record it again instead.
What happens when I delete a payment?
It is removed from your books, the invoices it paid become unpaid again, and it moves to the Deleted filter.
What does Pending Clearance mean?
The payment is recorded but has not yet cleared the bank.
What is the Income screen?
A list of all your income transactions, such as invoices, with their customer, amount, memo, status and bank account.
Which period does the Income screen show by default?
The current fiscal year.
What does the Net Amount Received column show?
The amount of each income transaction.
Why is the Bank Account column empty for some transactions?
No payment has been deposited for them yet. The bank account appears once a payment is received.
Online Payments Setup
What is Online Payments Setup?
The screen where you connect fiscal50 to Stripe so customers can pay you online, map Stripe to your accounts, and view Stripe payouts.
Why do I need Stripe?
Stripe processes card and bank payments securely and deposits the money to your bank account. fiscal50 uses it for all online payments.
Do I need a Stripe account before I start?
No. You can create one during the Connect step.
What information does Stripe ask for?
Usually your business details and tax ID, details of the business owner or representative, and the bank account for payouts.
Customer Advances
What is a customer advance?
Money a customer pays you before you invoice them. fiscal50 records it as a credit the customer can use against future invoices.
What is the difference between an advance and an overpayment?
Both leave the customer with credit. An advance is money received before you invoice. An overpayment is the extra when a customer pays more than the invoices you ticked on Receive Payment — it shows as Credits/Over Payment and stays on their account.
Where do I see the customer's credits?
The Credits column on the Customers list and the credits card on the Customer Dashboard; credits come from advances and overpayments.
Where is the Receive Advance icon?
On the Customers list (Customers), in each customer's row — the wallet icon.
What is a checkout in fiscal50?
A secure payment page you share as a link or QR code. Your customer pays online, and fiscal50 records the payment and creates a paid invoice automatically.
What do I need before I can create a checkout?
A connected Stripe account with its account mapping completed in Online Payments Setup, and your products and services set up.
Do I have to choose a customer?
No. Leave the customer blank for a walk-in customer. The invoice then uses the name the payer enters.
Can I add a new customer while creating a checkout?
Yes. Type the new name in the customer list or click + New customer. fiscal50 creates the customer with that name when you save.
Do I need to create an invoice after a customer pays?
No. fiscal50 creates a paid invoice automatically with the same items and amounts.
Do I need to record the payment in my books?
No. fiscal50 posts it automatically to the account mapped to your Stripe account.
Why does my checkout show Paid?
It is a one-time checkout that has been paid, so it no longer accepts payments. Use Turn Online to reopen it.
Can I edit a checkout after sharing it?
Yes. Choose Edit and save. The same link and QR code keep working and show your changes.
Related
Related pages
Checkout and online payments
Shareable payment pages, QR codes, and card and bank payments through Stripe.
Read moreInvoicing
Invoices, recurring schedules, retainers, deferred income and customer payments.
Read moreInvoice and proposal questions
Creating and finding invoices, numbering, emails, retainer and scheduled invoices, sales tax, proposals.
Read moreCustomer questions
Adding, importing and editing customers, dashboards, ledger and timeline.
Read moreCustomer and vendor report questions
A/R and A/P aging, statements, sales, purchases, revenue, expenses and COGS.
Read moreTry it in your own books.
Starter’s first month is free, with no credit card. Already a customer? Sign in and ask Fifty on any screen.